FREQUENTLY ASKED QUESTIONS
Thank you for visiting www.solarturfglow.com. Here we have compiled some frequently asked questions and their answers, hoping to help you find the information you need. If you have other questions, please feel free to contact us.
How do I place an order?
You can browse our website, select the plastic lawn lights you are interested in, click the “Add to Cart” button, and then go to the shopping cart page to complete the checkout. Fill in your shipping and payment information as instructed to complete the order.
Can I modify or cancel my order?
- After you place an order, if you need to modify or cancel your order, please contact our customer service team as soon as possible via email skythread@solarturfglow.com. We will do our best to accommodate your request, but please note that once the order is shipped, you will not be able to modify or cancel it.
What payment methods can I choose?
We accept a variety of payment methods, including:
Credit card (Visa, Mastercard, etc.)
PayPal
Bank transfer
The specific payment options will be displayed at checkout.
How much is the shipping cost?
Shipping costs vary depending on your region and the delivery method you choose. You can view the specific shipping costs on the checkout page.
How long does it usually take for an order to arrive?
Generally, orders are shipped within 3 business days after confirmation. The specific delivery time depends on your address and the delivery method you choose. You can receive tracking information after the order is shipped so that you can know the location of the package in real time.
Can I return the product?
Yes, you can apply for a return within 7 days after receiving the product. Please make sure that the product is unused and in its original packaging. For the specific return process, please check our Refund and Return Policy.
Is the product under warranty?
We provide a 1-year quality guarantee on all plastic lawn lights. If there is a quality problem under normal use, please contact us in time and we will handle it for you.
Is the product material safe?
Our plastic lawn lights are made of high-quality, environmentally friendly materials and have been strictly tested to ensure that the product is safe and durable for outdoor use.
