REFUND AND RETURNS POLICY
Thank you for your shopping experience at www.solarturfglow.com. We are committed to providing you with high-quality products and excellent service. If you are not satisfied with the plastic lawn light you purchased, our refund and return policy will help you process the return smoothly. Please read the following terms carefully:
- Refund and Return Terms
Return Period: You have 7 days from the date you received the product to request a return.
Product Condition: The returned product must be unused and keep the original packaging and all labels intact.
Refund Method: Refunds will be made to your original payment method.
- How to Request a Return
If you wish to return an item, please follow the steps below:
Contact Customer Service: Please contact our customer service team via email at skythread@solarturfglow.com to explain why you wish to return the item.
Obtain Return Authorization: Our customer service team will provide you with a return authorization and detailed return instructions upon receipt of your request.
Package Return: Pack the item you want to return properly according to our instructions to ensure that it is not damaged during transportation.
- Return shipping costs
Customer-borne: Unless due to product quality problems or shipping errors, the shipping costs incurred by our returns are borne by the customer.
Costs borne: We recommend using a trackable courier service to ensure that the return arrives smoothly during transportation.
- Refund processing
Once we receive your returned goods and confirm that they meet the refund conditions, we will process the refund as soon as possible. The refund will be processed within 7 working days after confirmation and returned according to your original payment method. - Product quality issues
If the product you received has quality problems or is damaged during transportation, please contact us immediately. We will provide you with a solution as soon as possible, including replacement or refund. - Disclaimer
The company is not responsible for returns caused by misuse, damage or human factors. Please ensure that the product is used correctly and properly stored.
Thank you for choosing www.solarturfglow.com!
